I think there’s trouble brewing at work. I intend to try and take the smart tack tomorrow; keep my head down, do my job and be thankful that my shift mirrors my manager’s- I open, he closes and thus I have less time to catch crap.
Technically I shouldn’t catch any crap. From my pov, I should be praised and hailed as a ‘team player’, but with lowered expectations I’ll settle for not catching crap.
The facts, as I currently know them and in their historical order:
A
‘sales supervisor’ left the store at about 6 pm. with a couple of other co-workers. I put s.s. in quote marks as the store doesn’t have official titles for the two females who I’m going to call
sales supervisor… they simply are workers PLUS, no title but expected to do more like helping to manage/ open the store. The first supervisor, as said, was leaving with a couple of others. The group was chatting and swearing up a storm. I told the ‘
supervisor’ that I watch my swearing. I don’t swear because, quite frankly, when I’m mad I want people to notice. If I swore often people wouldn’t notice another f’word, but if I don’t use the words all that often- it becomes the F-bomb and people know when they’ve crossed the line.
A customer heard all of this and went to the museum information desk. She complained about my co-workers cursing and lack of professionalism and the Info Desk wanted the manager to talk to her. I answered the phone because the second ‘
sales supervisor’ has a thing with phones. I was told by the Info Desk that they had a customer that wanted to talk to the manager. I told them that the Manager was gone but I would send the Ass’t Manager there asap. I then was told by the ‘
supervisor’ that the Ass’t Manager was in the bathroom. I looked at the ‘
supervisor’, and told her someone had to go to the Info Desk ASAP. She countered that she wasn’t in the proper outfit- we’re suppose to wear a polo and she was wearing a t-shirt. I rolled my eyes. I told her every moment we ignored her, the irate customer would become more irate and
SOMEONE had to go talk to her. So I seemed to be elected to go. I went out there and immediately apologized for everything. I didn’t know what she had a problem with, but said I was sorry. I told her that my Ass’t Manager would be out soon. I didn’t mention that she was in the bathroom, just that she was busy and would be out soon. She seemed mollified and thus I went back to the store and let people know what was what.
See, I work for the gift shop and the gift shop works for the museum… so the customer by taking it to the museum info desk instead of my Ass’t manager brought all sorts of crap to the table…. What happens is she complains to the museum, who then complain to my boss and perhaps it has to go UP the ladder to the district or regional manager as they need to know how we get along with the museum.
What the Ass’t manager did tonight is sent home most of my co workers home, as the customer complained about them and they were goofing off. She told me that the customer spoke well of me; so I’m keeping my fingers crossed that none of this crap gets on me…. But again the museum talked to him and thus he’s not going to be annoyed. So I’m hoping just not to get any on me…
But at the same time I told the Ass’t Manager that I felt part of the problem was that we had too many teenagers working at the store. Once you have more then two teenagers working at the same time- the chances for them to goof off go up exponentially.