Stranger then fiction....
I just read this article and was just floored.
It boggled the mind that McDeath realized a NEW and IMPROVED way to outsource jobs. Pesky State Minium Wages giving you problems? Have someone in another State take the drive through order.
What really scared me were these two passages about how closely McDeath 'watches' these employees:
It boggled the mind that McDeath realized a NEW and IMPROVED way to outsource jobs. Pesky State Minium Wages giving you problems? Have someone in another State take the drive through order.
What really scared me were these two passages about how closely McDeath 'watches' these employees:
Ms. Vargas seems unfazed by her job, even though it involves being subjected to constant electronic scrutiny. Software tracks her productivity and speed, and every so often a red box pops up on her screen to test whether she is paying attention. She is expected to click on it within 1.75 seconds. In the break room, a computer screen lets employees know just how many minutes have elapsed since they left their workstations.
The call-center system allows employees to be monitored and tracked much more closely than would be possible if they were in restaurants. Mr. King's computer screen gives him constant updates as to which workers are not meeting standards. "You've got to measure everything," he said. "When fractions of seconds count, the environment needs to be controlled."


0 Comments:
Post a Comment
<< Home